Designation: Product Engineer/Operations Engineer
Responsibility:
• Resolve problems reported by customers by analyzing, simulating and
fixing them.
• Track reported problems through the Problem tracking system and
generate the necessary reports, root cause analysis, etc
• Interface with customers to resolve customer reported problems/bugs,
etc remotely and when required, at the customer site.
• Take handover and carry out effective transition of projects from
implementation to support
• Proactively work to take over new products into support and
facilitate rapid engagement of support business
• Involve in the support framework development to enhance the support
function and utilization of available resources to enhance the value
customers get from our products and solutions.
• Work closely with the development team to bring the product bugs and
change requests into product enrichment propositions.
• Proactively look for opportunities to help customer utilize the
features of the products.
• Carrying out trainings for customers both internal and external
Available to support customers on a 24*7*365 basis when the situation
demands.
• Readiness to take up new challenges as and when they come. Groom and
mentor junior engineers.
Requirements:
1. Very Good Communication skill
2. Strong technical knowledge on the programming language (C, C++,
Java, pl/Sql, Unix, Shell Scripting)
3. Articulation of thoughts and converting them into good writing skills
4. Good logical and aptitude solving skill
Criteria
1. 60% and above throughtout. No Standing Arrears
2. Course: B. E./B. Tech – CSE, ISE, ECE, MCA
3. Year of Passing: 2018/2019
4. Work Location: Bangalore
Apply here
https://narendrajobs.com/viewtopic.php?f=3&t=86
Thanks
Admin
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